Quick Reference
| Service | Condition | Refund |
|---|
| Consultation | Cancelled 2+ hrs before | ✓ 100% refund |
| Consultation | Doctor no-show | ✓ 100% refund |
| Consultation | Cancelled less than 2 hrs before | ~ 50% refund |
| Consultation | After consultation completed | ✗ No refund |
| Pharmacy (non-Rx) | Sealed, unopened within 7 days | ✓ Full refund |
| Pharmacy (Rx medicine) | Any reason | ✗ No refund |
| Pharmacy | Wrong item delivered | ✓ Full refund or replacement |
| Diagnostics | Before sample collection | ✓ 100% refund |
| Diagnostics | After sample collected | ✗ No refund |
| Any service | Payment not verified within 4 hrs | ✓ Full refund |
How to Request a Refund
Email support@meddicare.in with:
- Your registered email address
- Order ID / Booking ID
- Reason for refund request
- UPI ID to receive the refund
We process refund requests within 2 business days. Refunds are credited to your original UPI account within 5–7 business days after approval.
Consultation Refunds
- Cancel through your dashboard or by emailing us 2+ hours before your scheduled time for a full refund
- If your doctor does not join within 15 minutes of the scheduled time, you automatically qualify for a full refund
- Technical issues preventing consultation (our end): full refund or free rescheduling
Pharmacy Refunds
- Prescription (Rx) medicines are non-refundable once dispensed due to regulatory requirements
- Non-Rx items can be returned if sealed and in original condition within 7 days of delivery
- Return shipping charges are borne by us if the item was wrong or damaged
Diagnostic Test Refunds
- Cancel before the phlebotomist arrives for a full refund
- Once a sample is collected and sent to the lab, refunds are not possible
Contact for Refunds
Email: support@meddicare.in
Subject: Refund Request — [Your Order ID]